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Dell Chromebook 11 3180 Battery Problems

  • September 18, 2018 2:51 PM
    Message # 6675231

    Is anyone else noticing that last year's Dell Chromebook 11 3180s have lousy batteries that started failing, in some cases, only after a few weeks?  It was annoying enough last year when we had to keep sending them back, but now, as more and more are failing, they just refer us to the one-year battery warranty.  Has anyone had any luck in pressing them to admit there is a problem and extend the warranty? 

  • September 19, 2018 5:02 AM
    Reply # 6676270 on 6675231

    Hello Samira,

    Yes, we have the same problem.  It seems as if the device was not turned on over the summer, the battery has drained.  All of our loaners at the high school are checked out.  We have ordered a number of the batteries to keep on hand and they are backordered with Dell which is more frustrating.  Give me a call to discuss and advocate together if you have a few minutes.

    thank you,

    Rose


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