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Wireless or PARCC TestNav Issue?

  • April 12, 2015 8:42 PM
    Message # 3295695

    For some odd reason during the PBA session of PARCC we always seemed to have 1 or 2 Chromebooks in a class of 30 that would just hang on the "loading" screen right after the student types in their seal code.   We fixed by swapping out their Chromebook with another which seemed to fix the issue.   We are wondering if anyone else was experiencing this and if they found a way to fix this annoying issue.   During the last day of testing we set one of the sections to not use our internal Proctor Cache server and we seemed to get better results, but not sure if this will fix for all occurrences moving forward.   We had to turn off "Load Balancing" on our access points during infrastructure trials to get more than 10 devices on at a time.  We are wondering if we need to tweak our wireless further to get better results. 

  • April 13, 2015 8:57 AM
    Reply # 3296068 on 3295695
    Rose Muller

    We experienced the same with our windows devices.   My network admin determined the problem to be the proctor cache server.

  • April 13, 2015 9:42 AM
    Reply # 3296138 on 3295695
    Deleted user

    We had similar issues and found that if we turned the chromebook off and then back on again (and the proctor resumed the test) all was fine.  We did not use proctor caching and the entire process went relatively smoothly, especially considering our fears coming into it.

  • April 14, 2015 10:57 AM
    Reply # 3297909 on 3295695
    Anonymous

    We also had that problem.  Sometimes closing the test windows and starting again with a new window resolved the problem otherwise we gave the student another laptop to use although it did not seem to be laptop dependent.

  • April 14, 2015 3:23 PM
    Reply # 3298534 on 3295695

    We had a few similar issues- strangely after the CB's were working fine for two weeks.  We were also able to resolve the issue by resetting just the few that it happened to.




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